This Privacy Policy explains how 5GeSIM Global (“we”, “us”, “our”) collects, uses, discloses and protects personal data when you visit 5gesimglobal.com, use our Partner Portal at resellers.5gesimglobal.com, or engage with our eSIM connectivity and telecom solutions.
We are a Singapore-registered business operating internationally. We comply with the Personal Data Protection Act 2012 of Singapore (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR) and UK GDPR.
1. Data controller
5GeSIM Global
68 Circular Road, #02-01, Singapore 049422, Republic of Singapore
Email: [email protected]
Founder & Managing Director: Kelvin Lim
2. Personal data we collect
- Identity & contact — name, company name, business email, phone number, registered address, job title.
- Account & portal — login credentials (hashed), organisation profile, API keys, wallet and invoice history, support messages.
- KYC / AML (partners) — company registration details and documents required for MVNO/MVNE or wholesale onboarding.
- Technical — IP address, browser type, device identifiers, logs, cookies and similar technologies.
- Service data — eSIM provisioning metadata, usage/connectivity events needed to deliver and bill services (not content of user communications).
3. Purposes of processing
- Provide, operate and improve our websites, APIs and Partner Portal
- Process partnership applications and perform KYC/AML where required
- Bill wallet top-ups, issue invoices, and manage commercial contracts
- Provide customer support and send operational notices
- Comply with legal obligations and protect against fraud or abuse
- With consent or soft opt-in where permitted, send product updates
4. Legal bases (GDPR / UK GDPR)
- Contract — to deliver services you request
- Legitimate interests — security, product improvement, B2B marketing to existing partners (balanced against your rights)
- Legal obligation — tax, accounting, KYC/AML
- Consent — where required (e.g. certain cookies or marketing)
5. PDPA (Singapore)
We collect and use personal data only for purposes a reasonable person would consider appropriate in the circumstances, and with consent where required under the PDPA. You may withdraw consent, subject to legal or contractual restrictions, by contacting [email protected].
6. GDPR / international transfers
We operate from Singapore and serve partners in Europe, the United Kingdom, Singapore and Hong Kong. Where personal data is transferred outside the EEA/UK, we use appropriate safeguards (such as Standard Contractual Clauses) or rely on an adequacy decision where available.
7. Sharing
We do not sell personal data. We may share data with: payment processors (e.g. Stripe), hosting and email providers, connectivity/network partners strictly as needed to deliver eSIM services, professional advisors, and authorities when legally required.
8. Retention
We retain personal data only as long as necessary for the purposes above, including statutory retention for invoices and KYC records (typically up to 7 years where required for tax or AML).
9. Security
We apply technical and organisational measures appropriate to the risk, including encrypted transport (TLS), access controls, and hashed passwords. No method of transmission is 100% secure; please contact us immediately if you suspect unauthorised access.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, data portability, and to lodge a complaint with a supervisory authority (e.g. PDPC in Singapore, or an EU/UK data protection authority). To exercise rights, email [email protected].
11. Children
Our services are directed to businesses and professionals. We do not knowingly collect personal data from children under 16.
12. Changes
We may update this policy from time to time. The “Last updated” date above will change when we do. Material changes may be notified via email or the Partner Portal.